How It Works
Turn your pet’s photo into something you’ll love every day.
Upload Your Pet's Photo
Upload or send us a clear photo of your pet so we can begin your design. If the photo isn’t suitable, we’ll contact you.
Hand-Drawn by a Real Artist
Every design is carefully hand-drawn by a real artist using your pet’s photo as reference. We do not use AI-generated artwork.
Review & Request Changes
We create your custom design and make revisions based on your feedback until you’re happy with it.
We Create & Ship Your Order
Once you approve the design, we carefully create your final piece and ship it to you.
Need Help Before Ordering?
We’ve answered the most common questions here. For more details about custom orders, shipping, returns, and product care, visit our full FAQ page.
Can I request changes to my design?
Yes. We’re happy to make revisions based on your feedback before production.
What if I’m not sure my photo will work?
No problem. You can send us your photo first, and we’ll help you decide if it’s a good fit.
Can I send more than one photo?
Yes. You’re welcome to send multiple photos, and we can help choose the best one for your design.
What kind of photo should I send?
Please send a clear, well-lit photo where your pet’s face and features are easy to see. If you’re unsure, feel free to send us your photo and we’ll help you confirm whether it works.
Will I see the design before it is made?
Yes. We share your custom design before production and only move forward once you’re happy with it.
When does production start?
Production begins only after you approve the design.
Can I change my photo after placing an order?
If your order has not entered production yet, we may be able to help. Please contact us as soon as possible.
What if I received the wrong or damaged item?
Please contact us with your order number and clear photos of the item, and we will do our best to help.